North Star Expeditions - Arctic Adventure Tours

This Privacy Policy describes how North Star Expeditions collects, uses, and protects the personal information of individuals who interact with our site and services. North Star Expeditions, located at 12 Mountain View Road, Suite 3A, Kiruna, Norrbotten, 981 39 Sweden, is committed to safeguarding your privacy.

What Information We Collect

We collect information to provide and improve our services, which include guided hiking tours, rock climbing expeditions, kayaking and canoeing adventures, wildlife viewing tours, winter sports packages (skiing, snowboarding, ice climbing), and customized travel itineraries focusing on sustainable and eco-friendly tourism. The types of information we collect include:

Personal Information: This includes your name, contact information (address, phone number), email address, date of birth, and emergency contact details. We collect this information when you book a tour, sign up for our newsletter, create an account on our site, or contact us directly.
Payment Information: When you make a purchase, we collect payment information such as credit card details or other payment method information. This information is processed securely by our payment processors. We do not store your complete payment card details on our servers.
Health and Fitness Information: For certain activities, we may collect information about your health and fitness level to ensure your safety and well-being during our tours and expeditions. This information is only collected with your explicit consent.
Travel Preferences and Interests: We collect information about your travel preferences, interests, and any specific requirements you may have for our tours and services. This helps us to customize your experience and provide you with relevant recommendations.
Website Usage Data: We collect information about how you use our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Services: To provide you with the tours, activities, and services you request, and to improve the quality of our offerings.
Processing Payments: To process your payments for bookings and purchases.
Communication: To communicate with you about your bookings, answer your inquiries, and provide you with important information about our services.
Marketing: With your consent, we may send you promotional emails about our tours, special offers, and other news. You can opt out of receiving these emails at any time.
Personalization: To personalize your experience on our site and provide you with tailored recommendations based on your interests and preferences.
Safety and Security: To ensure the safety and security of our tours and expeditions, and to protect our business from fraud and other illegal activities.
Legal Compliance: To comply with applicable laws and regulations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, email marketing, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Tour Guides and Partners: We may share your information with our tour guides and partners who are involved in providing you with our tours and services. This is necessary to ensure the smooth operation of your tour and to provide you with a safe and enjoyable experience.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, under certain circumstances.
Right to Restriction of Processing: You have the right to restrict the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights.

To exercise any of these rights, please contact us at 12 Mountain View Road, Suite 3A, Kiruna, Norrbotten, 981 39 Sweden.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our site.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server facilities. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are significant, we will provide you with a more prominent notice.

If you have any questions about this Privacy Policy, please contact us at:

North Star Expeditions
12 Mountain View Road, Suite 3A,
Kiruna, Norrbotten,
981 39 Sweden